Please use our GitHub Issues page for all new support inquiries. If you need to contact us directly, please e-mail [email protected]

Hi! I am trying to import audio data from an mp3 file, and I received the following error mesage: "Could not open data source: Could not initialize class quicktime. QT session". Any information regarding how to correctly import these data would be greatly appreciated!

asked 14 Jun '13, 13:46

cap317's gravatar image

accept rate: 0%

Are you on a Mac or on a PC? If you're on Windows, it's necessary to install Quicktime in order to use it for playback. Here's where you can download it -

Otherwise, have you tried importing other files (such as another mp3 file), and what's the outcome?

permanent link

answered 17 Jun '13, 01:51

GladysChan's gravatar image

GladysChan ♦♦
accept rate: 0%

Hm. I don't think you should have to buy Quicktime Pro and resave your files - mp3 already is a format readable by Quicktime. We've tested it on our end, and we're able to load mp3 files into the data controller on both Mac and PC without issues. Can you check the following things for us?

1) What version of Quicktime do you have? If you open Quicktime, go to "Help" then select "About Quicktime Player" it should tell you which version you have installed.

2) Can you verify that you can play your files in Quicktime itself?

permanent link

answered 19 Jun '13, 11:55

WhitneyCole's gravatar image

WhitneyCole ♦
accept rate: 21%

Thanks for the information! I am using Windows and dowloaded Quicktime; however I am still receiving the error message. I notice that I am not able to save my mp3 files in Quicktime format, which might be part of the problem--does this mean that I will need to also download Quicktime 7 Pro?

Also, I have tried to import several different mp3 files, and I still receive the same error message. Any additional suggestions would be much appreciated!

permanent link

answered 18 Jun '13, 19:32

cap317's gravatar image

accept rate: 0%

I have Quicktime 7 installed on a PC. I tried to import the files again today, and they loaded without any trouble--so I'm not what the issue was before, but all is working well now. Thanks for testing this out!

permanent link

answered 20 Jun '13, 14:23

cap317's gravatar image

accept rate: 0%

Your answer
toggle preview

Follow this question

By Email:

Once you sign in you will be able to subscribe for any updates here



Answers and Comments

Markdown Basics

  • *italic* or _italic_
  • **bold** or __bold__
  • link:[text]( "title")
  • image?![alt text](/path/img.jpg "title")
  • numbered list: 1. Foo 2. Bar
  • to add a line break simply add two spaces to where you would like the new line to be.
  • basic HTML tags are also supported

Question tags:


question asked: 14 Jun '13, 13:46

question was seen: 7,677 times

last updated: 20 Jun '13, 14:23

powered by OSQA